GENERAL TERMS AND CONDITIONS

The pawzler.com online store (hereinafter referred to as “online store”) is operated by the company Pawzler d.o.o. (hereinafter the company or Pawzler d.o.o.). The general terms and conditions deal with operations, user rights, and the business relationship between the company and the customer.

Pawzler d.o.o., Vodnikova ulica 2, 2250 Ptuj, Slovenia, Europe, tax number: SI 78644011 (the company is a taxable person), registration number: 8826811000, entered at the District Court of Ptuj on 8 March 2021. Business account opened with NOVA KBM d.d., IBAN SI56 0400 0027 6362 641(hereinafter: the seller).

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

The company undertakes not to set any contractual terms that would be unfair to the consumer, in accordance with the provisions of ZVPot. Unfair contract terms are void.

These general terms and conditions are published on the website pawzler.com in the ”Terms and Conditions” section in the footer of the page, they are also kept in physical form at the company’s headquarters. By publishing on the website, it is considered that the general terms and conditions are known to the buyer, and by concluding the sales contract, the buyer declares that he has read the general terms and conditions and is fully acquainted with them.

CHANGES TO THE GENERAL TERMS AND CONDITIONS

The company undertakes that any change to the general terms and conditions will be published on the website pawzler.com with the effective date of the change. The general terms and conditions are binding in that form and with regard to the content that was available to the parties on the day of concluding the contract. In the event of a change in the general terms and conditions, the changes become binding for the customer from the day he becomes acquainted with them.

The customer is considered to be aware of the changes at the time the change is posted on the website pawzler.com and upon receipt of the notification of the change. By doing so, the buyer is deemed to agree to the change in the general terms and conditions.

If the buyer declares that he does not agree with the changed terms of business, the company has the right to withdraw from the contract.

In the event that an individual provision in the contract or general terms and conditions would be invalid or unenforceable or if a legal loophole would arise, this does not affect other provisions in the contract or general terms and conditions, with both parties agreeing that instead of the invalid or unenforceable or non-existent provision, a provision nearest to the purpose or objective of the contract shall be used.

ONLINE STORE USAGE

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

TYPES OF USERS

By registering at pawzler.com you become a member of the online store. Registered members as well as guests who make a quick purchase and do not need to register before making a purchase have the right to purchase in the online store.

Upon registration in the online store, the visitor obtains a username that is the same as his e-mail address and a password. If a user wishes to change his e-mail address or password at any time, he can do so in his user profile.

PRODUCT OFFER

Products offered through the online store are part of the offer of the company Pawzler d.o.o. Product prices are presented as retail prices and include Value Added Tax (VAT) and do not include shipping costs. Occasionally prices fluctuate according to current promotions.

Due to the nature of online business, the offer of products in the online store changes and is updated, and therefore errors can also occur. In order to eliminate the errors as quickly as possible, the company requests that the customer inform them about them via the contact information published on the website.

We try to display the color images of our products as accurately as possible, but we cannot guarantee that the color display on your monitor will be the same as the live product.

The online store is supported by WooCommerce, which provides an online platform to sell our products.

PAYMENT METHODS

The online store accepts payments through stripe payment system via credit card (Mastercard, Visa, American Express)

The company ensures that the customer, in the process of placing an order when concluding a distance contract using electronic means, explicitly confirms that he agrees to the payment by placing an order. The function that triggers the order is marked with the words ”confirm order”. By confirming the order, the consumer assumes the obligation of payment to the company.

PRICES

Prices include Value Added Tax (VAT).

Prices are valid at the time of the order and do not have a predefined validity. Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Prices in the online store pawzler.com are the same for both registered members and guests of the online store in the same region.

The purchase contract between the seller and the buyer is concluded at the moment when the seller confirms the order (the buyer receives an electronic message about the status “Order confirmed”). From this moment on, all prices and other conditions are fixed and apply to both the company and the buyer.

The company will give the buyer the final price, which will include VAT, before concluding the contract or before the offer becomes binding for the buyer.

INVOICE CHANGES

Upon subsequent change of the order from a natural person to a legal entity, the company charges 3€ cost for the invoice change.

PROMO CODE

The promo code brings various benefits (product discounts, free shipping …) when purchasing and is limited in time. An active promo code is published by the seller in a way that corresponds to the purpose of the seller’s marketing campaign. The seller does not guarantee that there is an active promo code at the time of purchase.

You can find an active code on the first page of the advertisement, in an e-mail, or in other media. The code brings various benefits. Any code is always limited in time but must be redeemed within a limited time, otherwise, it is invalid.

ORDERS

The purchase contract between the seller and the buyer is concluded in the online store pawzler.com at the moment when the seller sends the first e-mail confirming his order. From that moment on, all prices and other conditions are fixed and apply to both the seller and the buyer.

The sales contract (i.e. the first electronic message on the status of the order) is stored in electronic form on the seller’s server and is available to consumers upon their written request.

CONSUMER’S RIGHT OF WITHDRAWAL FROM THE CONTRACT

In the case of distance contracts, the consumer has the right to unambiguously and clearly inform the company by e-mail to info@pawzler.com within 30 days of ordering the goods that he is withdrawing from the contract, without having to state the reason for his decision.

The buyer may inspect and test the received goods only to the extent strictly necessary to establish the actual situation and as is usual in stores. Any “testing” that deviates from the above can be considered a use of goods, and the buyer in accordance with the eighth paragraph of Article 43d of ZVPot is responsible for reducing the value of goods if the reduction is due to conduct not necessarily necessary to determine the nature, properties, and operation of the goods.

The consumer must immediately or no later than 14 days after the notification that he withdraws from the order return the goods to the company at the address: Pawzler d.o.o., Slovenia. The consumer is considered to have returned the goods on time if he sends them before the expiry of the 30-day return period (the postmark is checked).

The consumer bears the cost of returning the goods, in case of withdrawal from the contract, if necessary. The only cost borne by the buyer in connection with the withdrawal from the order is the direct cost of returning the goods. When returning the goods, the consumer also sends the invoice for the goods and personal data and a bank account to which he wishes to receive the returned payment. The refund shall be performed by the company immediately or no later than within 14 days of receiving the notice of withdrawal from the contract.

The company may withhold the refund of received payments until the goods are returned or until the consumer provides proof that the goods have been sent back. Shipping costs for the returned goods are non-refundable and the cost will not be included in the refund.

The buyer must return the product to the seller (Pawzler d.o.o.) undamaged and in unaltered quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault.

In the event that the goods are returned due to use without the original packaging or the goods are damaged, the company may file a claim against the buyer for a refund of the value of the goods.

Upon withdrawal from the contract, where a promo code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user’s bank account.

RETURNS

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pawzler.com.

SHIPPING COST

In the section “Delivery costs provide information on delivery times and shipping costs. All orders from outside the EU may be subject to import duties and taxes, which must be paid upon arrival of the shipment and are not included in the shipping costs. Customs costs vary from country to country and if the buyer needs detailed information on customs costs, the seller will refer him to the local customs office.

SECURITY

Pawzler d.o.o. uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders, and payments. Credit card authorizations are performed in real-time with immediate verification of data at banks. Card information is not stored on the server.

PERSONAL DATA PROTECTION

The seller undertakes to permanently protect all personal data of the user.

The buyer keeps the IP addresses of all visitors to the online store pawzler.com for an indefinite period of time, and for customers also: name and surname, e-mail address, contact telephone, primary address, and delivery addresses, country of residence, gender, time and date of purchase and an archive of communication with the seller.

The seller will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. In no case shall the user’s data be handed over to unauthorized persons.

The user is also responsible for the protection of personal data by ensuring the security of his username and password and adequate software (antivirus) protection of his computer.

LEGAL NOTICE

The online store and all the information on it, product images, graphic, and video elements on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission.

LIMITATION OF LIABILITY

The seller does his best to ensure that the information published on the website is up-to-date and correct. However, product features, delivery time, or price may change so quickly that the online store sometimes fails to correct the information on the website. In this case, the seller will inform the buyer of the changes and allow him to cancel the order or to change the ordered goods.

EXCLUSION OF LIABILITY

We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. In case of technical problems on the website, we reserve the right to cancel placed orders that have been affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps. You must ensure that the equipment (antivirus, etc.) is adequately protected against accessing and using the website. The customer must ensure the appropriate security and confidentiality of the data used to log in to the website (e-mail address, password).

COMPLAINTS AND DISPUTES

The company respects the applicable European consumer protection legislation and makes every effort to fulfill its duty to set up an effective complaint handling system and to designate a person with whom the customer can contact by telephone or e-mail in the event of problems.

Complaints are submitted via the e-mail address info@pawzler.com. The complaint handling procedure is confidential and includes: receiving the complaint, reviewing the complaint, handling the complaint, and responding to the consumer in relation to the complaint. The company will confirm as soon as possible or within 8 days at the latest that it has received the complaint and inform the consumer how long it will take to process it and keep him informed of the progress of the procedure.

The company respects the applicable European consumer protection legislation and makes every effort to fulfill its duty to set up an effective complaint handling system and to designate a person with whom the customer can contact by telephone or e-mail in the event of problems.

Complaints are submitted via the e-mail address info@pawzler.com. The complaint procedure is confidential. The online store will acknowledge receipt of the complaint within five working days, inform the customer how long it will take to process it, and keep him informed of the progress of the procedure.

The company is aware that the essential characteristic of the buyer’s dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising in the resolution of the dispute itself. This is also the main obstacle for the buyer not to initiate a dispute before a court. Therefore, we do our best to resolve any disputes by mutual agreement.

In the case of judicial settlement of disputes, the court having jurisdiction over the consumer’s domicile has jurisdiction.

OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES

In accordance with the legal norms, we do not recognize any performer of out-of-court settlement of consumer disputes as responsible for resolving a consumer dispute that the consumer could start in accordance with the Out-of-Court Settlement of Consumer Disputes Act.

This legislation arises from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

Questions about the Terms of Service should be sent at info@pawzler.com.

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